privaTE POLICY

1. Introduction

At Meloclassic, we respect your privacy. This Privacy Policy explains in plain language what personal information we collect when you visit www.meloclassic.com, why we collect it, how we use it, and what rights you have over it. We comply with Thailand’s Personal Data Protection Act (PDPA) B.E. 2562.

By using our website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

We collect information you give us directly and information collected automatically when you place an order, contact us, or use our website, we may collect the following information:

Information you provide:

  • Full name and contact details (email, phone, delivery address)
  • Payment details — handled entirely by Stripe or Pay Solutions; we never see or store your card number
  • Account login credentials if you create an account
  • Messages you send us via email or contact forms

Information collected automatically:

  • IP address and approximate location
  • Browser type, device, and operating system
  • Pages visited, time spent, and links clicked
  • Cookie and tracking data (see Section 7)

3. How We Use Your Information

We use your information only for legitimate purposes:

  • Process and ship your CD orders
  • Send you order confirmations, receipts, and delivery updates
  • Respond to your questions and customer service requests
  • Improve our website, product range, and shopping experience
  • Send you promotional emails — only with your consent, and you can opt out any time
  • Detect and prevent fraud or unauthorised access
  • Comply with legal and tax obligations.

We only use your personal information for legitimate business purposes and never sell your personal data.

4. Legal Basis for Using Your Data

We only use your personal data when we have a valid legal reason under the PDPA:

  • To fulfil our contract with you (process your order and delivery)
  • To comply with legal obligations (accounting, tax)
  • With your consent (marketing emails, non-essential cookies)
  • For our legitimate interests (fraud prevention, site security)

You can withdraw your consent at any time without affecting anything we did before you withdrew it.

5. How We Share Your Information

We do not sell your personal data. We share it only where necessary with:

  • Stripe — our payment processor, to handle transactions securely
  • Delivery and shipping companies — to get your CDs to you
  • Email service providers — to send you order and marketing emails
  • Website hosting and analytics providers — to run and improve our site

All third parties we work with are required to keep your data secure and use it only for the purpose we share it for.

6. International Data Transfers

Some of our service providers, including Stripe, are based outside Thailand. Whenever your data is transferred internationally, we make sure appropriate safeguards are in place in line with the PDPA’s cross-border transfer regulations.

7. How Long We Keep Your Data

  • Order records and purchase history: 5 years (required by Thai tax law)
  • Your account information: As long as your account is active, plus 2 years
  • Marketing consent records: Until you withdraw consent
  • Website analytics data: 13 months
  • Customer support messages: 2 years

After these periods, your data is securely deleted or anonymised.

8. Cookies & Analytics

We use cookies, which are small files saved on your computer, to help our website run smoothly and to see how visitors use our pages. Some of these are “essential” cookies that stay on all the time so you can use the shopping cart and log in safely, while others are “analytics” cookies that simply show us which parts of our store are the most popular.

9. Your Privacy Rights

Under Thailand’s PDPA, you have the right to:

  • Access — ask for a copy of the personal data we hold about you
  • Correction — ask us to fix any inaccurate or out-of-date information
  • Erasure — ask us to delete your personal data (where legally possible)
  • Objection — object to us using your data for marketing or certain other purposes
  • Restriction — ask us to pause processing your data in certain circumstances
  • Portability — receive your data in a common, machine-readable format
  • Withdraw consent — at any time, for anything you previously consented to

To make any of these requests, contact us at info@meloclassic.com. We will respond within 30 days. There is no charge for making a request

10. How We Keep Your Data Safe

We take security seriously and have measures in place to protect your information:

  • Our entire website runs on HTTPS with SSL encryption
  • All payments are processed by Stripe or Pay Solutions, which is PCI-DSS Level 1 certified
  • Access to customer data is restricted to staff who need it
  • We regularly review our security practices

No system is 100% secure, but we work hard to protect your data. If a breach occurs that affects your rights, we will inform you and the relevant authorities as required by law.

11. External Links / Links to Other Websites

Our website may contain links to third-party sites such as shipping trackers or music databases. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by placing a clear notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Website:www.meloclassic.com
Email:info@meloclassic.com

This Privacy Policy was last reviewed in May 2026 and applies to all personal data collected through www.meloclassic.com. It’s reviewed annually or whenever significant changes to our private policy occur.We will notify you of material changes via email or a prominent notice on our website.

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